Shipping policy

🚚 Shipping & Returns Policy

Last updated: May 4, 2025

We’re committed to making sure your flock gets the comfort they deserve—delivered on time and with care.

📦 Shipping Info

  • Processing Time: Orders typically ship within 2–3 business days.

  • Shipping Carrier: We ship via USPS, UPS, or the most cost-effective carrier for your location.

  • Shipping Area: Currently, we ship within the United States only.

  • Shipping Rates: Calculated at checkout based on weight and delivery location.

You’ll receive a tracking number as soon as your order ships.

🔄 Returns & Exchanges

We want you to love your Hen Comfort™ products! If there’s an issue with your order, we’re here to help.

  • Returns: We accept unused, unopened items returned within 14 days of delivery.

  • To Start a Return: Email us at info@hencomfort.com with your order number and reason for return.

  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

❗ Non-Returnable Items

Due to hygiene and safety standards, we cannot accept returns on used or opened nest pads.

💸 Refunds

Refunds are issued once the returned item is received and inspected. Please allow 5–7 business days for your refund to appear on your original payment method.

📬 Lost or Damaged Packages

If your package is lost or arrives damaged, contact us at info@hencomfort.com within 7 days of delivery. We’ll do our best to resolve it quickly.

If you have questions or need help with an order, don’t hesitate to reach out—we’re real people who care (and love chickens, too 🐔).